News and Announcements

IMPORTANT​

TRANSCRIPTION

We are pleased to announce that Yarrow Medical will be adopting a transcription program to allow us to focus more on our patient encounters, and less on our computer screens.  This program creates a written transcript of our conversation, which we can edit and then copy into the medical record.  Watch out for an email requesting your consent for us to use this program.

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PATIENT PROFILE

In order to prevent any errors or omissions, and to ensure a supportive and inclusive environment for all of our patients, we request that you regularly inform our clinic of any changes that may occur to your profile. Please update us with any changes to your pharmacy, home address, primary phone number, email address, legal or preferred name and pronouns.

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SECURE EMAILS

Please be aware that we are using a platform called "Ocean" to send secure emails to patients for laboratory requisitions, insurance forms etc.  You will be required to enter your date of birth to access this information, creating another level of security.

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APPOINTMENTS

 Since the start of the pandemic many of our appointments are either virtual/video appointments or phone call appointments.  If you book a telemedicine/video appointment, the individual telemedicine links to Doxy.me can be found under the tab "Our Doctors", which you should access 5-10 minutes before your scheduled virtual appointment.  

In person clinic appointments are usually pre-arranged by the individual physicians, or are set up with the office assistants on the phone, they cannot be booked online.  We implore anyone who is sick or infectious to contact us first before arriving at the clinic, so that we can discuss your individual circumstances and decide how best to proceed.

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ONLINE BOOKING

We have improved access to our clinic by introducing an online booking system.  ROUTINE or non-urgent appointments please book online, which will help free up the phone lines, however more urgent appointments will need to be arranged over the phone.  We continue to get an overwhelming number of phone calls daily, which can make reaching our staff difficult. If you need t0 call, and are struggling to get through on the phone, you can always email us at yarrowmedinfo@shaw.ca.  

If you need a more urgent appointment than is available for you at Yarrow Medical you may be directed to an Urgent & Primary Care Centre, the contact information is found under the "Resources/Links" tab.

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Book online: 

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